❓ Frequently Asked Questions (FAQ)

1. How long does shipping take?

• From China warehouse: 7–15 business days

• From US warehouse: 3–7 business days
  The warehouse is chosen automatically based on product availability. For urgent requests, please contact us before placing your order.

2. Can I choose the shipping warehouse?

No, the warehouse is assigned automatically for faster fulfillment. If you need priority handling, reach out to us at hello@wildfireatelier.com.

3. Do you ship internationally?

Currently, we ship mainly within the United States (including US territories and islands).
Some products are only available for delivery within the continental US — please check the product page for details. If you’re outside these regions, contact us before ordering.

4. What is your return policy?

• Returns are accepted within 30 days of delivery.

• Items must be unused, in original condition, and with intact packaging.

• Return shipping costs are the buyer’s responsibility unless the product is defective, damaged, or incorrect.

5. How do I start a return?

Please email us at hello@wildfireatelier.com with your order number and reason for return. Our team will provide instructions.

6. When will I receive my refund?

Once we receive and inspect your return, refunds are processed to your original payment method within 5–7 business days.

7. What payment methods do you accept?

We currently accept PayPal.
You don’t need a PayPal account — PayPal also supports direct payment with major credit/debit cards (Visa, Mastercard, American Express, etc.).

8. My package hasn’t arrived yet — what should I do?

Check your tracking link first. If it’s past the estimated delivery window, contact us at hello@wildfireatelier.com, and we’ll help.

9. Can I change or cancel my order?

Orders can only be modified or canceled before shipment. Please contact us as soon as possible after placing your order.

10. How do I contact you?

📩 Email: hello@wildfireatelier.com
We reply within 24 business hours.